Customer Services
Listed below are all the necessary informations and details to help you in your Before and After sales services
Where are we located?
We are located in Bukit Batok, Republic of Singapore
Do you have a display showroom
We do have a showroom that display the full range and various type of writing instruments and accessories. We welcome all visitors to our showroom, however do take note it is strictly by appointment only.
Selection of Pens and Inspection of items before ordering
Upon selecting your desire pen, take note of the reference number indicated at the bottom of the photo. Contact us with this reference number via email /mobile phone for advice on payment and mode of delivery.
Local Purchase - Inspection of selected pen can be arranged before placing order
Overseas Purchase - A series of photos of the selected item can be taken and email to you for final decision.
Discount and Bulk Purchase
Discount for bulk purchase is available, amount of discount given will be negotiated on individual basis
Trade
All commerial trading are welcome.Please send your request to us.
Payment
Local Purchase - Cash on Delivery, Bank T/T and Paypal
Overseas Purchase - Until further notice, we can only accept paypal or direct fund transfer to our bank account
Delivery / Shipping
DO TAKE NOTE THAT THE PRICE LISTED FOR INDIVIDUAL PENS DOES NOT INCLUDE SHIPPING
Local - Self collection at appointed location or by local registered post. Cost of shipping will be charged at cost.
Overseas - Item will be shipped by registered airmail via SingPost service. Shippment will be charged at cost.
Overseas shipping and handling Charge- Estimated at S$10 per pen. Actaully shipping cost will be quoted before confirmation of order.
Upon request, we can also arrange your item to be shipped by domestic or international courier service. Charges will be on case to case basis
Warrantty / Returns
If there is a problem with your order, please contact us immediately. We offer a full guarantee on all items we sell. We will refund or replace the item. Shipping costs are not refundable.
WHERE WE DEEM THAT THE REPAIR COST EXCEEDED THE ORIGINAL SALES PRICE OF THE PURCHASED WRITING INSTRUMENT, WE WILL INVITE YOU TO SELECT ANOTHER SIMILAR PRICE PEN AS REPLACEMENT. SHIPPMENT AND PACKAGING AND HANDLING COST WILL BE BORNE BY US.
If you have a question about returning an item, please call or email us or contact us at Phone: +65 9752 5998 (Office hour only). We are committed to answer any of your quires within 24 hours. Take note of the time difference when using voice call.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the www.edwardpo78.wix.com/jkexquisitepen website. On some pages, you can order products, make requests and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information, etc.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We use email addresses to answer the email we receive, complete an order, and to inform customers of new products and show dates. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at +65 9752 5998 (Voice - Office hour only) or by whatsapp and sms You can also use the "contact us" form on the main menu. This email address is being protected from spambots. You need JavaScript enabled to view it..">
Pen refills